Return & Refund Policy

Digital products

Because accounts are delivered digitally and cannot be physically returned, sales are final once the account details have been delivered, except as described below.

When you may qualify for a refund or replacement

• The account details are incorrect or do not work at the time of delivery.
• The account is not as described in the listing (for example, a missing cape or wrong account type).
• The account is recovered or locked by a previous owner within 60 days of purchase, through no fault of yours.

When you do not qualify

• You changed your mind after delivery.
• The account was banned, suspended or lost due to your own actions or a breach of Minecraft's rules.
• You shared the credentials with others.

How to request

Email blockmarket.space@outlook.com within 60 days of delivery with your order number and a description of the problem. Screenshots can help us review your request.

Resolution

We will review your request within 3 business days. Approved cases receive a replacement account or a refund to the original payment method. Card refunds can take 5–10 business days to appear, depending on your bank and payment provider.

Failed or duplicate payments

If you were charged but did not receive your order, contact us. We will investigate and either deliver the product or refund the payment, as appropriate.

Contact

For refund requests, contact blockmarket.space@outlook.com.